As Western New York’s premier shopping, dining and entertainment destination for families and visitors, Walden Galleria is a unique property and we take active security measures to treat it as such. We hold our security team to the highest standards in providing a safe environment where our guests are able to unwind, eat, shop and play.
We take a holistic approach with our industry-leading programs and practices. Walden Galleria has strong relationships with community partners and law enforcement agencies. These initiatives further our commitment to ensuring that Walden Galleria as a safe destination for everyone.
Walden Galleria Security can be reached during business hours at 716-681.7600 ext. 126. We encourage our guests, visitors and store employees to contact Walden Galleria Security with any concerns, questions or issues you may have while on property. And, please, if you see something, say something!
For the security of Walden Galleria’s guests and your own personal possessions, please do not leave purses, shopping bags and other items unattended. Please be considerate of your surroundings and the personal property of other guests and mall tenants.
Should you come across such items, Lost & Found is located at the Security Office on the upper level next to RPM Raceway. We encourage everyone to report any missing or lost items to this location. If you would like to inquire about a lost or missing item, please call the Security Office at 716-681.7600 ext. 126.
We welcome everyone to Walden Galleria, however we maintain a strict parental escort policy from 4:00 p.m. until close at 9:30pm every Friday and Saturday evening. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.
Please note, however, that Walden Galleria reserves the right to amend these days and times based on any special events or the holiday shopping season. If you have any questions regarding this policy, please contact Security Office at 716-681.7600 ext. 126.
*MB-18 does not apply to stores with exterior entrances
Conduct that is disorderly, disruptive, or which interferes with and/or endangers business or guests is prohibited. Walden Galleria management reserves the right to remove any groups or guests violating our code of conduct. Such conduct may include, but is not limited to:
Any act defined by federal, state or local ordinances as a criminal act is prohibited. These include, but are not limited to:
Walden Galleria requires all guests to wear appropriate attire; pants/shorts, shirts and shoes must be worn at all times. Inappropriate attire may include, but is not limited to:
Escalators are not to be used as stairways when not operational. No strollers or wheelchairs are allowed on escalators.
Walden Galleria provides access to wheelchairs and strollers for those who require assistance. Please inquire with the Security Office at 716-681-7600 ext. 126 for availability and more information.
Only animals trained to assist persons with disabilities and with the appropriate paperwork are permitted within Walden Galleria.
Walden Galleria is committed to protecting your privacy. We are committed to conducting our business in accordance to governing policies and principles in order to ensure the confidentiality of personal information is protected and maintained.
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Bus Tour Group parking is located in the Yellow parking area near the 5-level parking ramp. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing at the owner’s expense.