Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM



Walden Galleria Security can be reached at 716.681.7600 ext. 126.

Safety is Our Highest Priority

As Western New York’s premier shopping, dining and entertainment destination for families and visitors, Walden Galleria is a unique property and we take active security measures to treat it as such. We hold our security team to the highest standards in providing a safe environment where our guests are able to unwind, eat, shop and play.

We take a holistic approach with our industry-leading programs and practices. Walden Galleria has strong relationships with community partners and law enforcement agencies. These initiatives further our commitment to ensuring that Walden Galleria as a safe destination for everyone.

Security Contact Information

Walden Galleria Security can be reached during business hours at 716-681.7600 ext. 126. We encourage our guests, visitors and store employees to contact Walden Galleria Security with any concerns, questions or issues you may have while on property. And, please, if you see something, say something!

Personal Possessions & Property

For the security of Walden Galleria’s guests and your own personal possessions, please do not leave purses, shopping bags and other items unattended. Please be considerate of your surroundings and the personal property of other guests and mall tenants.

Should you come across such items, Lost & Found is located at the Security Office on the upper level near DSW. We encourage everyone to report any missing or lost items to this location. If you would like to inquire about a lost or missing item, please call the Security Office at 716-681.7600 ext. 126.

Parental Escort Policy MB-18

We welcome everyone to Walden Galleria, however we maintain a strict parental escort policy from 4:00 p.m. until close at 9:30pm every Friday and Saturday evening. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.


Please note, however, that Walden Galleria reserves the right to amend these days and times based on any special events or the holiday shopping season. If you have any questions regarding this policy, please contact Security Office at 716-681.7600 ext. 126.

*MB-18 does not apply to stores with exterior entrances


Conduct that is disorderly, disruptive, or which interferes with and/or endangers business or guests is prohibited. Walden Galleria management reserves the right to remove any groups or guests violating our code of conduct. Such conduct may include, but is not limited to:

  • Running, loud offensive language, spitting, throwing objects, fighting, horseplay, obscene gestures, gang signs, skating, skateboarding or bicycling
  • Pets are not permitted on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to and from pet stores or photography sessions, either on a leash or in a cage.
  • Intimidating behavior by groups or individuals
  • Loitering; engaging in soliciting; blocking storefronts, the pedestrian bridge, fire exits, escalators or elevators; or walking in groups in such a way as to inconvenience others
  • Picketing, demonstrating, soliciting, protesting or petitioning
  • Distribution or display of private content, materials or handbills requires the prior written consent of Destiny USA management

Violations of the Law

Any act defined by federal, state or local ordinances as a criminal act is prohibited. These include, but are not limited to:

  • Graffiti, property damage, defacing, damaging or destroying any real or personal property
  • Using or possessing consumer fireworks
  • Guns and other personal weapons are banned on these premises


Walden Galleria requires all guests to wear appropriate attire; pants/shorts, shirts and shoes must be worn at all times. Inappropriate attire may include, but is not limited to:

  • Apparel which has obscene language, obscene gestures, or racial/religious/ethnic slurs that are likely to create a disturbance
  • Clothing that deliberately obscure the face, such as hooded tops or masks
  • Bulletproof vests or simulated bulletproof vests

Mall Equipment

Escalators are not to be used as stairways when not operational. No strollers or wheelchairs are allowed on escalators.


Walden Galleria provides access to wheelchairs for those who require assistance. Please inquire with the Security Office at 716-681-7600 ext. 126 for availability and more information.

Service Animals

Only animals trained to assist persons with disabilities and with the appropriate paperwork are permitted within Walden Galleria.

Online Security

Walden Galleria is committed to protecting your privacy. We are committed to conducting our business in accordance to governing policies and principles in order to ensure the confidentiality of personal information is protected and maintained.

For full information, please visit our Privacy Policy.

General Parking Information

The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Bus Tour Group parking is located in the Yellow parking area near the 5-level parking ramp. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing at the owner’s expense.

  • All delivery vehicles are subject to inspection
  • Documentation supporting the delivery must be provided at the check point