Open until 5:00 PM

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
Walden Galleria will be OPEN on Memorial Day, Monday, May 27th from 10am - 5pm. Entertainment & Restaurant Hours May Vary. 



Walden Galleria Security can be reached at 716.681.7600 ext. 126.

Safety is Our Highest Priority

As Western New York’s premier shopping, dining and entertainment destination for families and visitors, Walden Galleria is a unique property and we take active measures to treat it as such. We hold our security team to the highest standards in providing a safe environment where our guests are able to unwind, eat, shop and play.

We take a holistic approach with our industry-leading programs and practices. Walden Galleria has strong relationships with community partners and law enforcement agencies. These initiatives further our commitment to ensuring that Walden Galleria is a safe destination for everyone.

Parental Escort Policy (PEP) – MB-18

Must Be 18 Friday & Saturday - 4pm to Close

Effective February 11, 2022:

Walden Galleria has a parental escort policy seven days a week from 4:00pm until close, daily. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. All guests should be prepared to show valid identification (with picture and date of birth) such as a driver’s license, state identification card, military ID, passport or visa.

For additional information please call Walden Galleria Security at 716-681-7600 ext. 126.

*MB-18 does not apply to stores with exterior entrances

Security Contact Information

Walden Galleria Security can be reached during business hours at 716-681.7600 ext. 126. We encourage our guests, visitors and store employees to contact Walden Galleria Security with any concerns, questions or issues you may have while on property. And, please, if you see something, say something!

Personal Possessions & Property

For the security of Walden Galleria’s guests and your own personal possessions, please do not leave purses, shopping bags and other items unattended. Please be considerate of your surroundings and the personal property of other guests and mall tenants.

Should you come across such items, Lost & Found is located at the Security Office on the upper level near DSW. We encourage everyone to report any missing or lost items to this location. If you would like to inquire about a lost or missing item, please call the Security Office at 716.681.7600 ext. 126.

Mall Equipment

Escalators are under video surveillance. Any misuse, malicious action, or purposeful neglect of safety standards in place for this or similar equipment will result in personal liability, criminal charges and payment for damages.


Strollers are available for rental for a nominal fee. Stroller rentals can be found at main mall entrances near DSW, World of Beer, and Macy’s.


Walden Galleria provides access to wheelchairs for those who require assistance. Please inquire with the Security Office at 716.681.7600 ext. 126 for availability and more information.


Conduct that is disorderly, disruptive, or which interferes with and/or endangers business or guests is prohibited. Walden Galleria management reserves the right to remove any groups or guests violating our code of conduct. Such conduct may include, but is not limited to:

  • Running, loud offensive language, spitting, throwing objects, fighting, horseplay, obscene gestures, gang signs, skating, skateboarding or bicycling
  • Pets are not permitted on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to and from pet stores or photography sessions, either on a leash or in a cage.
  • Intimidating behavior by groups or individuals
  • Loitering; engaging in soliciting; blocking storefronts, fire exits, escalators or elevators; or walking in groups in such a way as to inconvenience others
  • Picketing, demonstrating, soliciting, protesting or petitioning
  • Distribution or display of private content, materials or handbills requires the prior written consent of Walden Galleria management

Violations of the Law

Any act defined by federal, state or local laws, regulations, or ordinances as a criminal act is prohibited. These include, but are not limited to:

  • Graffiti, property damage, defacing, damaging or destroying any real or personal property
  • Using or possessing consumer fireworks
  • Possessing guns and other personal weapons (which are banned on these premises)


Walden Galleria requires all guests to wear appropriate attire; pants/shorts, shirts and shoes must be worn at all times. Inappropriate attire may include, but is not limited to:

  • Apparel which has obscene language, obscene gestures, or racial/religious/ethnic slurs that are likely to create a disturbance
  • Clothing that deliberately obscures the face, such as hooded tops, balaclavas, ski masks or modified ski masks are also prohibited. (NOTE: Free face masks will be provided if necessary to assist guests who attempt to wear inappropriate attire as a means for COVID-19 protection.)
  • Bulletproof vests or simulated bulletproof vests

General Parking Information

The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Bus Tour Group parking is located in the Yellow parking area near the 5-level parking ramp. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing at the owner’s expense. Authorization for overnight parking can be obtained by contacting Walden Galleria Security at 716.681.7600 ext. 126.