As Western New York’s premier shopping, dining and entertainment destination for families and visitors, Walden Galleria is a unique property and we take active measures to treat it as such. We hold our security team to the highest standards in providing a safe environment where our guests are able to unwind, eat, shop and play.
We take a holistic approach with our industry-leading programs and practices. Walden Galleria has strong relationships with community partners and law enforcement agencies. These initiatives further our commitment to ensuring that Walden Galleria is a safe destination for everyone.
Effective February 11, 2022:
Walden Galleria has a parental escort policy seven days a week from 4:00pm until close, daily. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. All guests should be prepared to show valid identification (with picture and date of birth) such as a driver’s license, state identification card, military ID, passport or visa.
For additional information please call Walden Galleria Security at 716-681-7600 ext. 126.
*MB-18 does not apply to stores with exterior entrances
Walden Galleria Security can be reached during business hours at 716-681.7600 ext. 126. We encourage our guests, visitors and store employees to contact Walden Galleria Security with any concerns, questions or issues you may have while on property. And, please, if you see something, say something!
For the security of Walden Galleria’s guests and your own personal possessions, please do not leave purses, shopping bags and other items unattended. Please be considerate of your surroundings and the personal property of other guests and mall tenants.
Should you come across such items, Lost & Found is located at the Security Office on the upper level near DSW. We encourage everyone to report any missing or lost items to this location. If you would like to inquire about a lost or missing item, please call the Security Office at 716.681.7600 ext. 126.
Escalators are under video surveillance. Any misuse, malicious action, or purposeful neglect of safety standards in place for this or similar equipment will result in personal liability, criminal charges and payment for damages.
Strollers are available for rental for a nominal fee. Stroller rentals can be found at main mall entrances near DSW, World of Beer, and Macy’s.
Walden Galleria provides access to wheelchairs for those who require assistance. Please inquire with the Security Office at 716.681.7600 ext. 126 for availability and more information.
Conduct that is disorderly, disruptive, or which interferes with and/or endangers business or guests is prohibited. Walden Galleria management reserves the right to remove any groups or guests violating our code of conduct. Such conduct may include, but is not limited to:
Any act defined by federal, state or local laws, regulations, or ordinances as a criminal act is prohibited. These include, but are not limited to:
Walden Galleria requires all guests to wear appropriate attire; pants/shorts, shirts and shoes must be worn at all times. Inappropriate attire may include, but is not limited to:
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Bus Tour Group parking is located in the Yellow parking area near the 5-level parking ramp. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing at the owner’s expense. Authorization for overnight parking can be obtained by contacting Walden Galleria Security at 716.681.7600 ext. 126.