Michael Coene, General Manager
Robert M. Coleman, Director of Leasing
Looking for help? Let our friendly Customer Services team be of assistance to you, located on the upper level near Macy’s.
Do you need to contact Walden Galleria’s security team?
Call 716.681.7600 extension 126.
Are you interested in leasing at Walden Galleria?
For Permanent Leasing, call 315.422.7000.
For Specialty Leasing (short-term), call 315.410.6641.
Looking for your favorite shopping, dining or entertainment destination? Visit Customer Service located on the upper level near Macy’s. Print directions are also located on our directory here.
Stop at any Customer Service (upper level near Macy’s) to pick up our center guide packed with information and coupons!
We offer ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.
Strollers are available for rental for a nominal fee. Stroller Rentals can be found at main mall entrances near DSW, World of Beer, and Macy’s.
Wheelchairs are available for rent, free of charge, at Customer Service, on the upper level near Macy’s. Closest parking between JCPenney and Macy’s at World of Beer. Please see Customer Service representative for details.
Lost an item at Walden Galleria? Please see the security department located on the upper level, near Pole Position Raceway, or call 716.681.7600 extension 126.
WiFi is FREE at Walden Galleria, simply select “Walden Galleria WiFi” from your device’s listing of available networks!
Our gift cards are available at Customer Service. We offer American Express gift cards at a nominal fee.
For more information please call 716.681.7600 extension 110.
Please note Pyramid Gift Cards will no longer be available after 1.31.18. Previously purchased cards can still be used within the mall.
Any questions relating to your American Express Gift Card, please visit:
Please note there are no inactivity fees or other post-purchase fees and funds do not expire.
Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.
Terms & Conditions are applied to all gift cards.
Please see EFX Currency Exchange on the upper level near Macy, next to Customer Service for currency exchange needs.
View restroom locations on our directory here.
Walden Galleria is committed to serving our special needs customers and accessibility all throughout the mall.
Walden Galleria has a parental escort policy from 4:00pm until close on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. For additional information visit our web site or call Guest Services at 716.681.7600 extension 110
*MB-18 does not apply to stores with exterior entrances
Walden Galleria opens early for your convenience to enjoy walking the center prior to stores opening. 7am-10am Sunday through Saturdays. Join your friends and neighbors at Walden Galleria for healthful walking at your own pace in climate controlled comfort.
Do you have old or ruined clothes taking up space in your closet or drawer? Donate them to someone in need at our donation station located at Customer Service on the upper level across form Macy’s. All clothing materials are distributed to the Coalition for Donated Goods in WNY which decides if clothes can be re-sold or recycled.
Non-profit groups may request space within the mall to fundraise/promote their organizations. All groups must be certified non-profits/not-for-profits and submit proof of status to Mall Management. Additionally, all groups must be insured according to Walden Galleria’s requirements. Please submit the following documents to be approved to gain community access:
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Walden Galleria.
In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.
Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.
For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.
To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.
The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.
Walden Galleria is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.
In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.
Walden Galleria has a parental escort policy from 4:00pm until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.
For additional information please call Guest Services at 716.681.7600.
*MB-18 does not apply to stores with exterior entrances