Closed until 10:00 AM

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
  • Thursday, Jul. 410:00 AM-5:00 PMIndependence Day 🎆




Joel Cady, General Manager

One Walden Galleria
Buffalo, NY 14225


[email protected]


Robert M. Coleman, Director of Leasing


[email protected]


Closed until 10:00 AM

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
See More Holiday Hours
View Individual Venue Hours

Looking for help? Let our friendly staff at the Mall Management Office or Security Office assist you!

Do you have a question right now for our Mall Management team?
Ask them at [email protected] or call 716.681.7600 Monday – Friday from 8 a.m. until 5 p.m.

Do you need to contact Walden Galleria’s security team?
Call 716.681.7600 extension 126 or visit our security page for more info.

Are you interested in leasing at Walden Galleria? 

For Permanent Leasing, call 315.422.7000.

For Specialty Leasing (short-term), call 315.410.6641.

Questions regarding operations, security, development, or land sales across the Pyramid portfolio?

Contact James Soos, Director of Development at 716.681.7600 ext. 124 or [email protected] 


  • Looking for your favorite shopping, dining or entertainment destination? Handheld maps and directories are located throughout the mall.  Print directions are also located on our directory here.

  • We offer ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.

  • Strollers are available for rental for a nominal fee. Stroller Rentals can be found at main mall entrances near DSW, World of Beer, and Macy’s.

  • Wheelchairs are available for rent, free of charge, at the Security Office on the upper near DSW. Closest parking is at DSW. Please call 716-681-7600 extension 126 for details.

  • Lost an item at Walden Galleria? Please visit the Security Office located on the upper level near DSW or call 716.681.7600 extension 126.

  • WiFi is FREE at Walden Galleria, simply select “Walden Galleria WiFi” from your device’s listing of available networks!

  • Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.

    Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:

    or call toll-free at 800.297.5009

    Please note there are no inactivity fees or other post-purchase fees and funds do not expire.

    Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.

    Terms & Conditions are applied to all gift cards.

  • Please see EFX Currency Exchange on the upper level near Macy’s for currency exchange needs.

  • View restroom locations on our directory here.
    Walden Galleria is committed to serving our special needs customers and accessibility all throughout the mall.

  • Walden Galleria has a parental escort policy from 4:00pm until close on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. For additional information visit our web site or call Security at 716.681.7600 extension 126.
    *MB-18 does not apply to stores with exterior entrances

  • Walden Galleria opens early for your convenience to enjoy walking the center prior to stores opening. 7am-10am Sunday through Saturdays. Join your friends and neighbors at Walden Galleria for healthful walking at your own pace in climate controlled comfort.

  • Do you have old or ruined clothes taking up space in your closet or drawer? Donate them to someone in need at our donation station located near EFX Currency Exchange on the upper level across form Macy’s. All clothing materials are distributed to the Coalition for Donated Goods in WNY which decides if clothes can be re-sold or recycled.

  • Non-profit groups may request space within the mall to fundraise/promote their organizations. All groups must be certified non-profits/not-for-profits and submit proof of status to Mall Management. Additionally, all groups must be insured according to Walden Galleria’s requirements. Please submit the following documents to be approved to gain community access:

    • Contact [email protected] with questions/concerns and to confirm availability. Submitting paperwork does not ensure your space, it must be confirmed with Management.


  • Strollers
  • Designated parking at every mall entrance.
  • Automatic doors equipped at every main entrance.
  • Wheelchairs available free of charge.
  • Reserved special needs washrooms.
  • All service dogs allowed.

ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Walden Galleria.


Walden Galleria ADA Map


Accessibility Map PDF Download

Mall Policies

  • In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.

    Download our Behavior Code (PDF)

  • Pets are not permitted on the premises except for service animals. Exceptions may be made for pets being taken to pet stores or photography sessions, either on  a leash or in a cage.

  • For your safety and the safety of our customers you may not run, skate or use a skateboard, hoverboard or similar devices on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.

  • Customers, guests and employees shall be fully clothed. The wearing of apparel which is designed to provoke a disturbance, negatively impact the interest of merchants or engage shoppers or other legal invitees in conflict is prohibited.

  • The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.

  • The entire Walden Galleria property is tobacco/smoke free. The use of vaping devices is strictly prohibited. The consumption of alcohol is permitted in licensed premises only.

  • The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing. Authorization for overnight parking can be requested by contacting Mall Security at 716-681-7600 x126.

  • In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.

Parental Escort

Must Be 18 Friday & Saturday - 4pm to Close

Parental Escort Policy MB-18

Effective February 11, 2022:

Walden Galleria has a parental escort policy seven days a week from 4:00pm until close, daily. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. All guests should be prepared to show valid identification (with picture and date of birth) such as a driver’s license, state identification card, military ID, passport or visa.

For additional information please call Walden Galleria Security at 716-681-7600 ext. 126.

 *MB-18 does not apply to stores with exterior entrances