Closed until 10:00 AM

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM



Omni-Channel Supervisor



JCPENNEY is currently hiring for an Omni-Channel Supervisor

As the Omni-Channel Supervisor you are accountable for driving Omni-Channel initiatives, supervising and engaging Omni-channel team training and developing associates.


  • Customer Service & Sales
    • Greets and assists customers in finding products and partners with other team members when additional help is needed
    • Models for and holds team accountable for outstanding customer service
    • Supports the Manager on Duty program
    • Directs customer service activities throughout the store
  • Enterprise Fulfillment
    • Responsible for the completion of all Ship from Store & Buy Online Pick Up in Store orders within prescribed time periods
    • Achieves productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrink
    • Partners with Operations Supervisor to resolve operational concerns that impact Enterprise Fulfillment
    • Conducts audits of Enterprise Fulfillment orders to ensure accuracy of orders, drive customer experience and minimize shrink
  •  jcp.com
    • Responsible for the jcp.com Return Shipment Processes and ensures that all items are returned
    • Responsible for stockroom standards for all Omni-channel processes to ensure efficient execution and a safe work environment
    • Reviews available jcp.com reports and metrics to identify opportunity items and reduce shrink
    • Conducts quarterly audit of jcp.com packages and takes action as needed
  • Team Development
    • Responsible for the completion of Omni-channel associate training and policy compliance
    • Consistently provides ongoing feedback and coaching to associate
    • Takes action on performance and policy issues within the team

Skills & Experience

To achieve success at JCPenney, a Omni-Channel Supervisor will possess the following:

  • Work experience- Minimum of 2 years retail leadership experience
  • Education- Bachelor degree or equivalent work experience
  • Drives Performance – Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team
  • Service-Oriented- Empathetically services the needs of customers and associates; seeks to understand diverse points of view to help find the best solution
  • Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audiences
  • Drives Change – Adapts quickly to changing situations with energy and a positive attitude

Please apply online at http://jobs.jcp.com/jobs/2592468-omni-channel-supervisor-walden-galleria